Information we collect

We may collect:

- Your name

- Your email address

- Your phone number, if you provide it

- Messages you send through our website chat or contact forms

- Basic technical information such as device, browser, and IP address

How we use information

We use this information to:

- Respond to questions and support requests

- Send operational SMS alerts to employees when a visitor requests live help

- Maintain customer service records

- Improve our website and support experience

SMS data

If you provide a phone number or consent to receive SMS messages, we use that information only for support and operational communication related to your request. We do not sell, rent, or share mobile numbers with third parties for marketing purposes.

Message frequency

Message frequency varies based on support activity.

Message and data rates may apply

Standard message and data rates may apply depending on your mobile carrier and plan.

Opt out

If you no longer want to receive SMS messages, reply STOP to opt out. Reply HELP for help.

Data sharing

We do not sell personal information. We may share information only with service providers that help us operate our website, messaging, and customer support systems.

Contact

If you have questions about this policy, contact us at:

hello@mustardseedsoapco.com